Support Service Specialist Job For 6-9 Year Exp In Hewlett Packard Enterprise Bengaluru / Bangalore, India – 3760945

Responsibilities :
.Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes
.Demonstrates mastery across all sales processing areas, including: pricing and creating quotes for the most highly-complex deals
.Supervises and performs oversight of all sales processing documentation systems and activities for the organization to ensure completeness and accuracy of data and adherence to compliance standards
.Reviews performance of sales processing activities for assigned areas and accounts
.analyzes results to develop forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries
.Communicates data and issue analysis to clients and internal and external stakeholders
.provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction
.Provides guidance and mentoring to less-experienced staff members
Education and Experience Required :
.Bachelor’s or Master’s degree in Business Management or equivalent
.Typically 6+ years experience
Knowledge and Skills :
.Experience designing and implementing policies, processes, and tools to support client sales processing
.Strong analytical, statistics and problem solving skills.
.Understanding of and experience in applying business and sales processing tools, systems and practices to various situations
.Reviewing and interpreting client agreements and resolving ambiguity or issues
.Awareness of SAP and the relevant T-codes used for quoting & contract management
.Expert user of electronic sales documentation, contract management & renewals, bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
.Using forecasting and planning methodologies to develop guidance for deploying sales processing resources and activities
.Mastery in English language
Quote to Cash knowledge (Quote, Order booking, Tracking, Shipment, Invoicing)
Service Quoting knowledge will be added advantage
Support Services & Contracts knowledge
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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