Sr. Customer Research Manager Job For 6-9 Year Exp In Amazon Bengaluru / Bangalore – 3768253

Job Description :
Are you curious about accelerating a rising enterprise A part of the Amazon Client Funds group, Amazon’s fast-growing Reward Playing cards (GC) enterprise considerably contributes to the corporate’s profitability. The GC crew is chargeable for creating and enhancing reward card and saved worth merchandise offered globally by way of numerous channels, together with the Amazon web site, company gross sales, and Brick & Mortar third-party retail shops. Our product strains embrace digital reward playing cards, bodily playing cards, and programmatic interfaces that enable on-demand reward card issuance for company companions.
We’re in search of a seasoned buyer analysis supervisor to affix our crew. The appropriate candidate will develop a middle of excellence round buyer insights, baseline surveys, conduct deep dive analysis research, and ship insights and areas of alternatives to tell and educate worldwide Reward playing cards senior management. The Sr. Analysis Supervisor will develop the technique, planning and execution of main analysis associated to worldwide reward card clients and their visibility into completely different merchandise. It’s best to have end-to-end expertise conducting survey analysis to measure buyer sentiment, in addition to robust analytical abilities this contains the power to deep dive massive quantities of knowledge, mix a number of information factors to search out the story within the numbers, and determine insights/suggestions. Moreover, this place will associate throughout Amazon’s many Insights & Measurement groups to determine buyer and analysis synergies assuring the GC crew is a part of all new, applicable analysis initiatives.
You Will:
. Handle all phases of quantitative (e.g. surveys) and qualitative (e.g. focus teams, 1:1 interviews, and so on.) buyer analysis research to reply key enterprise questions, together with: analysis proposals, analysis methodology design, operational execution, and evaluation & reporting
. Outline the roadmap of insights we have to assist our enterprise goals
. Gather information, draw insights, writer and make business-oriented suggestions
. Observe and report on aggressive panorama and business traits
. Create common mechanisms to share a month-to-month report of NPS, business benchmarks, buyer traits, and insights with the broader crew
. Leverage analysis findings to offer steering to senior leaders by way of enterprise opinions.
. Current findings and insights in a consultative strategy to senior leaders, product administration, operations and key companions.
. Apply learnings from analysis research and analytic deep dives to develop strategic insights
. Develop and area main analysis research similar to: Buyer Demographic and Segmentation analysis, usability research, conjoint evaluation, buyer sentiment, buyer interviews, and so on.
Fundamental {Qualifications} :
. Bachelor’s diploma in Enterprise, Analysis, Economics, or a associated area of research required
. 6+ years {of professional} non-internship market and buyer analysis expertise
. 5+ years of quantitative/qualitative market analysis expertise, together with survey design and execution
. 5+ years of expertise using information and analytics to formulate program goals, clear up enterprise issues, and drive course of enhancements
. Expertise with statistical methods used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
. Expertise constructing, executing and scaling analysis applications
. Proficiency of analysis design & complicated statistical evaluation and familiarity with instruments similar to SPSS, Q, Qualtrics, and so on.
. Robust challenge and time administration abilities with expertise partnering with groups from throughout the enterprise
. Glorious organizational, interpersonal, and communication abilities (each written and verbal).
Most well-liked {Qualifications} :
. MBA or Grasp diploma in Analysis, Statistics, Enterprise or equal expertise
. Expertise programming in Qualtrics
. 5+ years of expertise in program administration, challenge administration, roadmap planning, constructing processes
. SQL Expertise
. Expertise utilizing information visualization instruments
. Expertise with analysis methodology, design, execution and evaluation.
. Amazon is dedicated to a various and inclusive office. Amazon is an equal alternative employer and doesn’t discriminate on the premise of race, nationwide origin, gender, gender identification, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing.


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