Bachelor’s degree in IT/IS or related field, or equivalent experience required.
Strong skills in both technical and functional aspects of the Information system
Good level of knowledge of financial products (Equity Derivatives, Fixed Income and Interest Rate derivatives)
Strong capacity to work under challenging and fast-paced environment
Advanced level knowledge of Oracle and Unix
Experience in Agile and Continuous Delivery environment is preferred.
Good knowledge of ITIL framework (preferably certified)
Strong analytical skills and ability to summarize key messages
Strong client driven approach & service oriented
Very good communication skills (Written and Spoken) towards end users (High level communication) and towards IT (technical communication)
Strong process orientation on Incident and Request management.
Willingness to work in shifts
Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team.
Should be able to analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
Ensure a good follow-up and understanding of the new features and functionalities.
Ensure an accurate and complete tracking of the activity.
Perform daily checks and apply recovery and troubleshooting procedures strictly.
Ensure an accurate and clear communication to users and partners.
Escalate issues and other topics to the right team when needed.
Maintain a good collaboration with various stakeholders.
To manage the day to day production support activities, ensuring the SLA been monitored and adhered to. Periodic updates and Reporting of Issues without delay.