Service Management Job For 0-50 Year Exp In Tata Group Chennai, India – 3760568

  • Evaluate current ITIL environment and existing Implementation Plans to identify areas for improvement
  • Provide ITIL experience to simplify and improve the current processes based on industry best practices
  • Perform gap analysis and provide recommendations for improving efficiency and effectiveness
  • Works with stakeholders to articulate ITSM vision and benefits
  • Support the implementation of service management and reporting tools, including the analysis and administration of SLM tools to understand key
    performance indicators for service delivery
  • Provide ITIL best practice service management consulting at a strategic, design, and operational level
  • Adoption of service management best practices
  • Assists with organizational transformation efforts
  • Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
  • Build a strong ownership culture and encourage collaboration
  • Have very good knowledge in ITIL frameworks and best practices
  • Experience in ITSM implementation and excellent knowledge in ITSM tools like CA Service Desk, Jira Service Desk, Service Now etc.
  • Industry recognized qualifications in IT Service Management, this may include ITIL Foundation (or higher) or ISO 20000 certification
  • Proven applied knowledge of real-world environments in both the Service Support and Service Delivery focus areas
  • Proven capability in delivering efficient and effective better IT Service Management processes
  • Proven ability to manage multiple specialist teams and resources, including external service providers
  • Proven ability to adapt to constantly changing environments and lead through uncertainty
  • Proven ability to build strong working relationships across multiple business areas and to work collaboratively with diverse stakeholders
  • Advanced communication (oral and written) skills the ability to listen effectively, react appropriately to feedback and construct an effective working environment
  • Ability to work under pressure and be highly pro-active in prioritizing issues
  • Ability to adapt and respond rapidly to changing priorities and demands

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