Senior Service Desk Analyst Job For 0-50 Year Exp In Sopra Software Banking Noida, India – 3241124

Seeking to create a splash within the Fintech business… Head straight to Sopra Banking Software program India the place we work with monetary specialists such as you to construct the Way forward for Finance. You get to work with vibrant minds the world over with completely different life, backgrounds and cultures. Apart from inclusivity, you get to witness a working atmosphere that thrives on entrepreneurship, curiosity, and innovation. To not neglect the ample alternatives being supplied to you to make sure your total studying and progressive profession progress. Final however not the least, aggressive salaries with numerous different group mediclaim and insurance coverage advantages, to maintain you content and motivated.
Firm particulars
Sopra Banking Software program is among the quickest rising world Fintech firms, featured in IDC Fintech High 100 Rankings! We construct the expertise that powers the world’s greatest monetary establishments, enabling hundreds of thousands of individuals to entry higher monetary providers. Please go to our websitefor extra info.
We’re dedicated to using a various workforce andcreatingan inclusive tradition the place all our individuals may be themselves and succeed on advantage. So if this feels like a tradition you want to be a part of then be assured that we are going to welcome your software.
We imagine our individuals areour biggest asset. We actively encourage the skilled growth of our workers with on the job coaching, studying from our material specialists, entry to our Sopra College e-learning, and the good thing about exterior coaching alternatives.
Profile
The best candidate should be capable of show the next roles & duties:

  • Glorious customer support expertise with the flexibility to determine rapport with inside and exterior clients guaranteeing all are saved up to date with progress.
  • Expertise of engaged on a ticketing system.
  • In-depth downside fixing, analytical and customer support expertise, complete experience investigating and resolving points.
  • Glorious Microsoft Workplace expertise (Outlook, Phrase and Excel).
  • A workforce participant with a optimistic can-do perspective, able to delivering outcomes, making choices and speaking successfully in any respect ranges.
  • Potential to comply with course of and the flexibility to problem course of and recommend enhancements.
  • Glorious listening and verbal communication expertise to grasp person wants or issues and reply clearly and concisely. Confirmed talents to simplify technical ideas utilizing user-friendly language.
  • Sturdy organizational expertise and talent to prioritize and multi-task a number of requests in a dynamic fast-paced atmosphere.
  • Expertise in ITIL methodology
  • Expertise of Helpdesk System
  • Prepared to work a versatile work sample.
  • Self-motivated and a willingness to attain and get the job achieved
  • Information manipulation and analytical expertise

Accountabilities

  • Progressing stalled incidents with clients and inside groups
  • Assign and notify subsequent stage help of technical hassle tickets that can’t be resolved on the service desk yearly.
  • Reviewing Change Requests for proper completion
  • Making certain Change Requests are accomplished following implementation.
  • Basic housekeeping of IT helpdesk
  • Checking numerous auto-generated studies – guaranteeing knowledge is within the right state, and studies issued in a well timed method
  • Spot checks and audits of incident information for proper completion
  • Progressing numerous duties regarding audits and safety incidents.
  • Managing system entry.
  • Information assortment, logic checking and manufacturing of Month-to-month Service Studies
  • Managing the client satisfaction survey
  • Sustaining buyer distribution lists
  • Controlling the Consumer Entry Database
  • Reviewing the client portal, and guaranteeing info is present and related
  • Different adhoc admin duties
  • Create and preserve IT documentation


Apply for the job now!

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